Shipping policy
At Retractastrap, we want your order to arrive safely and as quickly as possible. This Shipping Policy explains how we process and deliver your orders.
1. Order Processing
Orders are typically processed within 1–2 business days after payment has been successfully received.
Orders placed on weekends or Australian public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.
2. Shipping within Australia
We currently ship orders throughout Australia.
Standard Shipping:
Estimated delivery: 3–7 business days after dispatch.
Shipping costs are calculated at checkout based on your order and delivery location.
Please note that delivery times are estimates only and may vary depending on your location, courier delays, weather, public holidays, or other circumstances outside our control.
3. Express Shipping
Where available, express shipping options will be displayed at checkout.
Express delivery times are estimates and begin once your order has been dispatched. Selecting express shipping does not necessarily mean your order will be processed on the same day.
4. Tracking Your Order
Where tracking is available, your tracking number will be provided once your order has been dispatched.
You can use the tracking information provided by the carrier to check the progress of your delivery.
Please allow up to 48 hours for tracking information to become active after your order has been dispatched.
5. Incorrect or Incomplete Addresses
Please make sure your delivery address is correct before completing your order.
If you provide an incorrect or incomplete address and the parcel is returned to us, additional shipping costs may apply to resend the order.
If you notice an error in your shipping address after placing your order, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that the address can be changed once an order has been processed or dispatched.
6. Delayed or Lost Deliveries
Once an order has been handed to the shipping carrier, delivery is subject to the carrier's processes and timeframes.
If your order appears to be delayed, please first check the tracking information provided. If the tracking information has not updated for an extended period or your parcel appears to be lost, please contact us and we will assist with investigating the delivery.
We are not responsible for delays caused by circumstances outside our reasonable control, including courier delays, severe weather, natural disasters, strikes, or other unforeseen events.
7. Damaged Parcels
Please inspect your order when it arrives.
If your parcel or product has been damaged during transit, please contact us as soon as possible with your order number and photographs of the packaging and damaged product.
We will assess the issue and work with you to find an appropriate resolution.
8. International Shipping
If international shipping is available for your location, the available shipping methods and costs will be displayed at checkout.
International delivery times vary depending on the destination and carrier.
Customers are responsible for any applicable customs duties, taxes, import charges, or other fees imposed by the destination country unless otherwise stated at checkout.
9. Delivery Estimates
Delivery timeframes provided by Retractastrap are estimates only and are not guaranteed.
During busy periods such as sales events, Christmas, and other holiday periods, delivery may take longer than usual.
10. Contact Us
If you have any questions about your order or shipping, please contact us through our customer support channels and include your order number where possible.
RetractaStrap
Australia